Locke Supply Co.
  • Oklahoma City, OK, USA
  • Hourly
  • Full Time

Medical, dental, vision, disability, & life insurance, Employee Stock Ownership, 401K.


Locke Supply Co, the Southwest's most progressive distributor of Plumbing, Electrical, and HVAC Supplies is seeking an experienced IT Support Technician at their Oklahoma City based headquarters.  

Position overview

This position is responsible for providing technical support by working with our associates to troubleshoot problems related to the desktop-computing environment. The position requires excellent communication, technical and interpersonal skills as well as the ability to provide superior support and service to a wide range of internal contacts.  We need an outgoing, friendly and service-minded individual who works well in multiple environments, is enthusiastic, motivated, has integrity and professionalism.

 

Job Functions

  • Answer direct calls to the Helpdesk for IT support
  • Create support tickets for all issues reported via phone and e-mail
  • First point of contact to help desk tickets making sure ticket has necessary information to resolve or escalate to 2nd level.  If escalated, review resolutions to gain understanding of the issues.
  • Resolve incidents using existing documentation and pre-defined procedures.
  • Identify and suggest possible improvements to documentation and procedures.
  • Follow-up and update customer on the status of tickets.
  • Support associates with all applications including the company's ERP system and other business applications.
  • Assist where needed with conducting new hire on-boarding (equipment, account and configuration preparation).
  • Assist where needed with installing or configuring software necessary to user roles.
  • Combine a broad range of technical expertise with an overriding concern and urgency for excellent customer service.
  • Troubleshoot email and internet connectivity issues (Office 365, Outlook).
  • Assist with special projects as requested.

 

Qualifications/Experience Required

  • 2+ years experience IT Help Desk
  • Experience supporting ERP system and business applications.
  • Knowledge of Windows 7 through Windows 10, and PC hardware and peripherals
  • Experience with Microsoft Office and Office 365.
  • Working knowledge of Active Directory, Group Policy, DNS, DHCP, and printers
  • Must be comfortable training/guiding end-users in broad range of technology.
  • Excellent verbal and written skills, the ability to communicate clearly and professionally.
  • Strong organizational/analytical skills and an attention to detail.
  • Excellent interpersonal customer service skills.
  • Must be passionate about troubleshooting and technical support.
  • Very organized and detail oriented, with a high degree of accuracy and follow up.
  • Self-starter able to handle multiple tasks and deadlines with minimal supervision.
  • Experience working in a team oriented, collaborative environment.
  • Flexibility-responsibilities may require occasional evening and weekend work.
  • Must have valid Driver's License and clean driving record as there may be a need to visit remote locations.
  • Assist with occasional user moves that require the relocation of IT assets (lifting, bending and squatting)

 

Education/Certifications

  • Associates degree in computer science or equivalent experience preferred
  • A+ certification preferred.
  • Entry level Microsoft certifications preferred.
  • Entry level Cisco certifications preferred.

Locke Supply is a very progressive, growing, employee owned company with great benefits, a great culture, and room for advancement.  Headquartered in Oklahoma City on a 45-acre complex, Locke Supply has been in business for over 60 years and has 166 branches located in a 5-state region.  We seek individuals with impeccable character who are looking for a great place to advance their career.

Locke Supply Co.
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